At Rise Above Studios, every project is unique and thoughtfully created around the people, stories, and experiences that matter most. We are committed to providing professional, personalized services while maintaining clear and fair expectations regarding payments, cancellations, and refunds.

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Project Deposits & Payments

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A 50% deposit is required to reserve a project, secure filming dates when applicable, and begin planning or production.

The remaining 50% balance is due upon project completion and before delivery of final digital files, unless otherwise specified in a written agreement.

Projects involving extended production schedules, travel, or specialized services may have additional payment milestones outlined in an individual proposal.

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Cancellations & Refunds

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We understand that circumstances can change. Clients requesting cancellation should notify Rise Above Studios in writing as soon as possible.

• Before work begins: Deposits may be refunded, less any agreed-upon nonrecoverable expenses already incurred.

• After work begins: The deposit is generally nonrefundable and will be applied toward planning, research, scheduling, filming, editing, or other work performed. If the value of completed work and authorized nonrecoverable expenses is less than the deposit, any remaining balance will be reviewed for refund.

• After project completion: Completed and approved custom films, photography, and digital media are generally nonrefundable, except as required by applicable law or agreed in writing.

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Any additional charges or refunds will be determined according to the services performed, documented expenses, and the individual project agreement.

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Rescheduling

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We recognize that unexpected circumstances may require a change in plans.

We will make reasonable efforts to accommodate rescheduling requests, subject to availability.

Additional costs may apply when changes result in nonrecoverable travel expenses, third-party fees, or other previously authorized project expenses.

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Weather, Safety & Flight Restrictions

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Aerial photography and outdoor filming depend on weather conditions, airspace requirements, equipment readiness, and operational safety.

Rise Above Studios reserves the right to postpone or reschedule filming when conditions are unsafe or unsuitable.

If we are unable to complete a project as agreed, we will work with the client to determine an appropriate resolution, which may include rescheduling, adjusting the scope of services, or refunding amounts attributable to services not provided.

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Revisions & Final Deliverables

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Each project includes the deliverables and revision arrangements specified in the individual proposal or service agreement.

Requests for additional edits, significant changes in creative direction, or services outside the agreed project scope may result in additional charges, which will be communicated for approval before the additional work begins.

If a delivered project contains a technical error or does not meet the agreed specifications, please contact us so we can review the issue and provide an appropriate resolution.

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Client-Provided Materials

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Clients are responsible for obtaining necessary permissions to provide photographs, videos, recordings, documents, and other materials for inclusion in their projects.

If required materials are delayed or unavailable, project timelines may need to be adjusted.

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Contact Information

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We value open communication and strive to handle every concern with professionalism and fairness.

For questions regarding payments, cancellations, rescheduling, or refunds, please contact:

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Rise Above Studios

A Division of Intentional Drive LLC

Email: jessicalynne@intentiondrivenliving.com

Phone: 541-505-6649

Website: intentiondrivenliving.com

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This policy is subject to applicable law and the terms of any signed project agreement. Nothing in this policy limits any cancellation, refund, or other rights provided by applicable law.

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